Freedom of Information Publication Scheme: Framework
This page brings together publications relating to the framework of the Library, its organisation, policies and standards.
4. Public service standards
Code of Service
The Code of Service sets out our service commitments to you and explains what to do if you have a problem with our service. Its available for free online. Not currently available in printed form, although a report on performance against the Code of Service targets is contained in the Library's Annual Report.
