We use Reply Codes to communicate the status of your order. If there is a problem with a requests or we have a question about a reference, we will send a message that quotes the request number and gives a short Reply Code.
You will normally be sent your replies on Request Status Reports by mail. However, we strongly recommend that you use the electronic Replies Intray, which is available either by email or through ARTTel. Both options are explained in this section.
This section is split into three parts:
Common reply codes
The most common messages we use when contacting you about your requests.
Full list of reply codes
This is a full alphabetical list of the codes and replies we might send you to tell you about the progress of your requests.
Communicating reply codes
Information about replies and status reports
